This is getting very annoying -- I have a Ubuntu VPS running on OpenVZ, from VPSLink.com. I set up autopay when I set up the account so I wouldn't have to think about billing -- since I am billed monthly for student loans, rent, electric, cable, phone, student loans, credit cards, and several other goodies, I like to set as much of that as autopay as possible since I'm not so good with the remembering monthly pay dates.
Earlier this year, I got a payment due notice from VPSLink, saying I hadn't paid my bill. Which, since I have autopay enabled and well more in the account than the $40 a month that I pay for the account, was odd. I emailed billing and got a super-prompt response from VPSLink saying -- basically -- "our bad, we upgraded our billing software and it dropped some customers from autopay this month." Okay, problem solved, right?
Apparently not, because I got the same notice this month. This time I tried to email billing again, and received a weird failure notice from their server.
Okay... so I went ahead and paid the bill manually and opened a ticket through their Web-based ticket system.
That was Monday. It's now Thursday, and I have received zero response. None. Nada.
Well, so the company can't handle autopayments and they can't even respond to a trouble ticket in 72 hours. This is very encouraging. Yes, I want to trust my site to a company that can neither handle simple recurring billing, nor do they respond to tickets about problems with billing in a timely fashion.
The sad thing is they've been great as far as uptime goes -- so far I haven't noticed any outages -- but I don't need to worry about having my account shut off if I miss one of their reminder emails because they can't seem to get their act together for autopayments. And I'm certainly not willing to trust my site to a company that won't even acknowledge trouble tickets.
So, anybody have recommendations for a reliable VPS hosting company that has OpenVZ and Ubuntu?
2 Comments
I am having the same problem.
They just don't seem to respond to support email.
Though my problem does now appear to be fixed.
If you get their Link-1 or Link-2 plan, it's basically worthless. It comes with practically nothing preinstalled (except sendmail, which is running), and when you try to install something (like Apache) you get out of memory errors. The suggested workaround is "upgrade your server."