This is getting very annoying — I have a Ubuntu VPS running on OpenVZ, from VPSLink.com. I set up autopay when I set up the account so I wouldn’t have to think about billing — since I am billed monthly for student loans, rent, electric, cable, phone, student loans, credit cards, and several other goodies, I like to set as much of that as autopay as possible since I’m not so good with the remembering monthly pay dates.
Earlier this year, I got a payment due notice from VPSLink, saying I hadn’t paid my bill. Which, since I have autopay enabled and well more in the account than the $40 a month that I pay for the account, was odd. I emailed billing and got a super-prompt response from VPSLink saying — basically — “our bad, we upgraded our billing software and it dropped some customers from autopay this month.” Okay, problem solved, right?
Apparently not, because I got the same notice this month. This time I tried to email billing again, and received a weird failure notice from their server.
Okay… so I went ahead and paid the bill manually and opened a ticket through their Web-based ticket system.
That was Monday. It’s now Thursday, and I have received zero response. None. Nada.
Well, so the company can’t handle autopayments and they can’t even respond to a trouble ticket in 72 hours. This is very encouraging. Yes, I want to trust my site to a company that can neither handle simple recurring billing, nor do they respond to tickets about problems with billing in a timely fashion.
The sad thing is they’ve been great as far as uptime goes — so far I haven’t noticed any outages — but I don’t need to worry about having my account shut off if I miss one of their reminder emails because they can’t seem to get their act together for autopayments. And I’m certainly not willing to trust my site to a company that won’t even acknowledge trouble tickets.
So, anybody have recommendations for a reliable VPS hosting company that has OpenVZ and Ubuntu?