Monthly Archives: April 2007

And now for an example of good customer support

By Joe Brockmeier | Published: 4/27/2007
The tech industry moves fast -- so fast, that in many cases, companies assume that a two or three-year-old product is obsolete and no longer requires online documentation or replacement documentation to be available. So, I was a bit apprehensive this morning when I went to search for a manual for my six or seven-year-old [...]
Posted in Writing | Leave a comment

STOP SHOUTING AT ME!

By Joe Brockmeier | Published: 4/26/2007
Let me add one more pet peeve to my running list of PR pet peeves -- PR folks who send out press releases with the SUBJECT LINE IN ALL CAPS. I think all caps was the custom back in the day of, oh, I dunno... lead type, Western Union, and really primitive computers -- but [...]
Posted in Writing | 1 Comment

Lovely United Airlines customer service story

By Joe Brockmeier | Published: 4/22/2007
In the past couple of years, I've flown in and out of Florida several times, to Seattle, New York, San Francisco a couple of times, Kansas City, Boston, Columbus, San Jose, Los Angeles, and Sydney Australia. I'm probably forgetting one or two...but the point is, I fly quite a bit. Not as much as some [...]
Posted in General, Linkage | 13 Comments

Major Web pet peeve

By Joe Brockmeier | Published: 4/22/2007
Look, just because I followed a link to a Web page does not mean I've given consent to have audio or video content inflicted on me automatically. This may come as a shock, Mr. and Ms. Web Designers, but I have been known to -- on occasion -- actually have music playing on my computer [...]
Posted in Music, Web design | Leave a comment

And now for something...

By Joe Brockmeier | Published: 4/18/2007
that contributes not one bit to productivity: motivational cat posters. I love the Overkill poster. Just. Freaking. Love. It. (Ever notice that the ratio of cat to dog pictures on the Intarweb is about 100 to 1?)
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Product slippage

By Joe Brockmeier | Published: 4/13/2007
I've seen a few articles speculating on the "meaning" of Apple's schedule slip for its next OS release. AppleInsider speculates that it's due to "top secret features." Apple's official reason is that it needed to pull talent off of OS X to get the iPhone ready for shipping in June -- which, to me, seems [...]
Posted in Linux, Open Source | Leave a comment

Meet me at LinuxFest Northwest 2007

By Joe Brockmeier | Published: 4/12/2007
I go to plenty of Linux and FOSS-related shows, but there are the shows that I go to and then the shows that I look forward to going to. LinuxFest Northwest is one of the shows that I am very much looking forward to going to. If you happen to be in the near vicinity of [...]
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