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Monthly Archives: April 2007

And now for an example of good customer support

27-Apr-07

The tech industry moves fast — so fast, that in many cases, companies assume that a two or three-year-old product is obsolete and no longer requires online documentation or replacement documentation to be available.
So, I was a bit apprehensive this morning when I went to search for a manual for my six or seven-year-old [...]

STOP SHOUTING AT ME!

26-Apr-07

Let me add one more pet peeve to my running list of PR pet peeves — PR folks who send out press releases with the SUBJECT LINE IN ALL CAPS.
I think all caps was the custom back in the day of, oh, I dunno… lead type, Western Union, and really primitive computers — but [...]

Lovely United Airlines customer service story

22-Apr-07

In the past couple of years, I’ve flown in and out of Florida several times, to Seattle, New York, San Francisco a couple of times, Kansas City, Boston, Columbus, San Jose, Los Angeles, and Sydney Australia. I’m probably forgetting one or two…but the point is, I fly quite a bit. Not as much as some [...]

Major Web pet peeve

22-Apr-07

Look, just because I followed a link to a Web page does not mean I’ve given consent to have audio or video content inflicted on me automatically. This may come as a shock, Mr. and Ms. Web Designers, but I have been known to — on occasion — actually have music playing on my computer [...]

And now for something…

18-Apr-07

that contributes not one bit to productivity: motivational cat posters.
I love the Overkill poster. Just. Freaking. Love. It.
(Ever notice that the ratio of cat to dog pictures on the Intarweb is about 100 to 1?)

Product slippage

13-Apr-07

I’ve seen a few articles speculating on the “meaning” of Apple’s schedule slip for its next OS release. AppleInsider speculates that it’s due to “top secret features.” Apple’s official reason is that it needed to pull talent off of OS X to get the iPhone ready for shipping in June — which, to me, seems [...]

Meet me at LinuxFest Northwest 2007

12-Apr-07

I go to plenty of Linux and FOSS-related shows, but there are the shows that I go to and then the shows that I look forward to going to. LinuxFest Northwest is one of the shows that I am very much looking forward to going to.
If you happen to be in the near vicinity of [...]