Comments on: Comcast digital voice?

By: Michael

Michael — Tue, 09 Mar 2010 23:33:00 +0000

I don’t agree with you Jason. If it was true, the system would not work at all.
The modem actually converts digital frequencies into electric pulses that go through the regular electric wires regardless of their age. The problem with comcast digital voice is the inherit problem of VOIP technology and can't be solved by comcast. That what we get with internet telephones. Of cause, comcast would never admit that.

By: Dana

Dana — Fri, 05 Mar 2010 16:48:36 +0000

I have had nothing but trouble with digital voice. I am "glad" to find out that this residence doesn't have some oddball ideosyncratic problem. ...Numerous incidents with no dialtone. Couple of days ago, out almost the entire day. Problem with the other caller not being able to hear me while I can hear them. Busy signal when I pick up the phone. Feedback. Numerous service calls..yesterday three Comcast trucks here to "diagnose the neighborhood". Claimed they finally detected that it had "something to do with the neighbor" - like lines crossed. Said the problem would not recurr. Well, it did, last night. Now today, caller ID malfunctioning. I have had it!

By: Priscilla

Priscilla — Tue, 23 Feb 2010 17:57:16 +0000

I'm sure glad that I decided to do a little web research before signing up for Comcast digital voice. I hadn't bothered to do that with Vonage which could have saved us from making that mistake. Thanks for all your input. You saved us from making another stupid decision!

By: Ron

Ron — Wed, 03 Feb 2010 06:53:40 +0000

I have had vonage then comcast digital voice and had nothing but problems with them. Dropped calls, fading in an out, trashed internet. They have been out here so many times that they have replaced the house wiring twice, splitters and bought a new GE phone. It has made no difference. I really don't want to go to ATT/SBC because SBC sucks. I had ATT before they were bought out and it was great no problems but I just don't have any faith in the SBC portion of th phone co.

By: Todd

Todd — Sat, 16 Jan 2010 15:07:25 +0000

I also was considering digital voice. Vonage doesn't work. So I thought I'd go back to Qwest. Then found out they don't want to be bothered porting my existing number over to them. Also, they missed two appt's in the same day to install the line and service. So I thought I'd try Digital Voice. Not after these comments. I doubt if there is a VoIP carrier out there that doesn't have problems.

By: bob baxter

bob baxter — Sat, 09 Jan 2010 22:07:59 +0000

I was going to swith to digital voice phone service by comcast in two days. since reading these remarks, i have changed my mind about switching. Bob

By: TB

TB — Sun, 22 Nov 2009 16:37:47 +0000

We began subscribing to Comcast Digital Voice in March and have had nothing but problems since. We began having the "I can hear the caller but they can't hear me, no dial tone" issues immediately. The service techs have been out here so many times and have never solved the problem. We never had this issue with Qwest, and plan to go back to their reliable service. Comcast does not take ownership of the issue, and tries repeatedly to charge us for their problematic technology.

By: Brad

Brad — Fri, 30 Oct 2009 07:11:46 +0000

I've had two problems with Comcast Digital Voice for about 2 years or more. Ever since we got it, we hear an occasional clicking that sounds like our phone is tapped. When people call, particularly if they call back quickly after hanging up, like if you're not sure you got the right number or you're trying to talk rather than leave a message, we get a FAX machine sound. Too loud to talk over. Everybody thinks it's a fax machine. It's BLOODY COMCAST PHONE!!! The last couple of months it has become intolerable, as the fax machine sound has become more frequent and now incoming calls frequent just sieze up. The phone stops ringing, but it does not go to the answering service. I'm leaving Comcast!

By: Dave

Dave — Wed, 23 Sep 2009 18:24:04 +0000

I'm in the midwest and have had comcast internet and cable tv for a number of years. My problems began when I added Digital Voice. I also have dropped calls etc., and also now have poor internet and television service. Tech have told me they plan to monitor the whole system in the neighborhood since they can find no problem with the house. It's a newer house with excellent wiring. I took the time to write down when most problems occurr and it is obvious the the phone cutting out and tiling on the television happens during primetime viewing between 7pm and 11pm. They think it's too much noise on the main cable lines but I can't get them to call me back and let me know what they found. Frustrating!!!!!

By: Marie

Marie — Tue, 14 Jul 2009 13:43:34 +0000

We have successfully transitioned back to our previous phone carrier for phone and internet. There are no problems with dropped computer access or phone service. Interesting, when we started, the phone transfer occurred first. The internet was supposed to be cx'd on the same day, but was not. And interesting enough with the Comcast internet still working ....there was not one single incidence of interrupted service. Obvious to us now that the issue lies in the Comcast digital phone service... Too bad they couldn't figure that out. They lost a phone and internet customer.