Got a solicitation for Comcast digital voice the other day... and I was seriously considering giving it a try, as I've never been too thrilled with Qwest, and I suffer from a bit of line noise from time to time here.
Anyone have any experience with this? Sound quality okay? Better or worse or the same as a normal phone line?
At least one of my colleagues in Florida has serious reliability issues with Comcast, but I haven't really had any major problem in that regard. Any advice or info would be appreciated.
I switched to Comcast Digital Voice 5 days and I am extremely frustrated. After the install on Saturday I could not receive incoming calls or make long distance calls. The Tech assured me the problem would be fixed Monday morning. Here it is Wed. evening and the problem has not been fixed. I have been calling 2 or 3 times every day to ask when it will be fixed and I still haven't received a call back. If my problem isn't fixed tomorrow I will be switching to someone else.
We are considereing the promotional package in the western Minneapolis area. Anyone have good or bad reports here? We were told that a fax would work fine and only 4 or 5 phones recomended.
New house and neighborhood.
"# Comkid Says:
I Love Digital Voice, the customer service in SouthTexas is Awsome - this is the best thing that ever happened to me. It saved me money and i feel updated to the latest digital experience, i love it
"
What kind of marketing crap is that?
You "feel updated to the latest digital experience"? I'd a damn phone.
Edward Silvia wrote: "The problem isnt with the service or the technology, the problem is more then not your wiring and connectors… thats 90% of all issues. You cant expect that old antenna wiring in your house to pass signal the same way a new tri shield RG6 cable does. Technology wasnt the same back then. So i suggest instead of pointing the finger at the provider, point it at yourself and fix the issues at hand."
Mmmm, no, I'll point it back at the provider for knowingly and willfully selling and installing technology into a wiring system they already know won't work as they claim. That is, of course, if they know as much as you purport to know. In law, that kind of operation is called "fraud."
I am interested in reports of Comcast and Verizon service in the DC/MD area, specifically Hyattsville or Adelphi. It seems (AFAIK) Comcast and Verizon are the only two options for broadband ISP in my area, and phone service (either traditional land-line or CDV) would be a nice bonus. But Internet is needed! Any advice as to whether Verizon's DSL reliability outweighs Comcast's greater speed? Any reports of troubles with CDV in this area? (The MDU is from the late 80's, if that makes a difference for wiring.)
My boyfriend and I noticed this as well after signing up for their service. Luckily, we have no use for a land-line phone, so it's not too much of a problem, but I can imagine what other people must be feeling about this.
Comcast Digital Voice is a TOTAL DISASTER.
I had two home office numbers I ported over from AT&T two days ago - and the guy came put the modem in worked for 10 minutes then he left and the system crashed.
They told me to reset no avail.
He again came back next day and said just remove the battery from the modem and restart
Did that and worked for a some time crashed again
Then in the evening I rebooted again and it worked briefly and the went kaput
Today a new guy came totally callous attitude, blamed it on a high signal strength initially said it was low - then DISASTER of disasters disconnected my from the service so now I have no dial tone no AT&T.
The technology isn't reliable and it isn't worth it. The Comcast attitude is HORRIBLE they don't give a shit. So advice stay AWAY from Comcast Digital VOICE
I have the triple play with Concast ( intentional mis-spelling). UGGGGHHHHHLLLLLYYYYY. For a while the phone barely worked at all - same as other folks, message that it is disconnected, they cannot hear me but I can hear them, calls cut off, I sounded like daffy duck.
New problem I have noticed is that call waiting does not wait - I work from home which makes it more crucial that my phone work well. Anyway, when a call comes in while I am on the phone, instead of call waiting, it cuts off whoever I was talking to and now I am talking to whoever is calling in ( telemarketer, whoever.) This interrupts my business calls.
When I called comcast about the problem the fella was beyond clueless, could not or would not put me thru to anyone who had a glimmer of a brain, and wanted to send a tech out to see if my phone was connected properly. Since the phone can make and accept calls, and there is only one way to connect a phone, I am very curious as to what kind of imbecile the tech is if he cannot find a better job than going to see if a phone is connected properly......
Anyway this was only a reminder of my recent conversations (for several hours mutliple days) with the tv cable techs ( term used loosely) with comcast - the cable tv service has never worked at all - is like it is not connected at all. They wanted to send someone out for an inhome visit to make sure I had the cable connected to the tv correctly. (You tell me how many ways there are to hook one end of a cable into a modem and the other into the outlet on my tv. I had the cable working find at my old place, so obviously I have managed to figure out how to hook up a cable. Plus the computer works using the same cable into the modem. I also have a college degree)
No one is willing to come and check OUTSIDE the house, even when the folks on the concast end of the phone are sure the problem is with the outside cables. One time in the past when the tech on the phone said it was the outside cable, the folks that do outside maintenance would NOT come out until they had sent an indoor tech to check the connections. Not only does that provide delay, but it means you have to wait for the indoor idiot to come and they are generally hours late. Plus , if they can find another way to connect one end of a cable to a phone or tv and the other to a wall jack, well I would like to see it but do not want to waste any more of my time with these jokers.
the guy that installed this place made a big mess in the first place - the phone did not work at all at first - and they had to send at least one other person out to fix that. All this after missing an entire day of work waiting for the first tech, who was about 4 or 5 hours late.
Anyway, I am going to cancel the tv service since I am tired of paying for something that was never installed and that never worked and never will work and for which customer service is non-existent- is actually rather of an insult. And as soon as possible I, too, am going back to Verizon for a telephone that works.
I have begged and pleaded with Verizon to install DSL in my neighborhood and am on a list to be notified when it is available. I do not really miss most of the junk stations you can get with Conmcast basic tv, so i have been wanting to try satellite tv anyway - so when I have time to watch tv, I guess I will get satellite hooked up.
If anyone has any idea of how to fix any of the problems I have myself - or how to get comcast to send someone out to check the outside cables without disturbing me or wanting to come in to make sure I have the tv or phone connected, please feel free to let me know.
I have had Comcast cable and internet for awhile and finally decided to try out the phone. I have been very happy with the service. I had one issue at the very beginning that required me to reset the modem and have never had a problem since. The sound quality is excellent, much better than Qwest. My home is newer, so I don't know if that makes a difference with wiring and cables, but I love the service, have had excellent customer service with quick response, never any no shows as others have described. I live in Utah.
I had Comcast Digital phone installed a year ago and service is great.
There was one issue, I had old cable wiring, home was over ten years old, this was before digital service was available. I had the robotic voice from bad connectors in the house, they were replaced along with the new digital cable. If you want new technology, then you have to upgrade to a digital house. Another issue was the alarm system, I had the old analog circuit board, that had to be upgraded as well. We are into new technology and have to upgrade our homes to meet the specs. I hear all phone service is going digital so no matter what company you go with, you need to do some repairs to the ancient analog wiring built into some homes.
Satified customer
I have CDV in Philadelphia. Can't say I've ever had any problems with it, except for them selling my number to telemarketers. I put myself on the do not call list and that solved most of it, except for the charity calls. The wiring in my home is ancient so I didn't connect to it - I got one of those mutli phone systems and it's fine. The only reason I need a landline anyway is due to the alarm system so I feel that it is still too expensive. I wish they'd offer a limited use plan for less $. The quality's been fine. Make sure you have a cell phone though because when it goes out, you have nothing. No Tv to watch and no way to call their horrible customer support people to complain. It doesn't go out that often though, maybe once every three months or so.
I just recently added comcast digital voice, and my home alarm system is not working with it. Four techs have been to my home to repair it and no one seems to know what to do. I have ADT and I have read that there may be a conflict with the technologies? Could use some info on previous experiences?? Has anyone gone through this? Have another tech coming out tomorrow so I am already thinking of plan B... going back to AT&T!
I have CDV coming in this Friday and I also have an ADT alarm system. Any suggestions what I need to watch for after they install this CDV? I spoke to ADT who told me to test the system with them both before and after they insatll CDV...hopefully, that will eliminate any issues.
My parents have an alarm system and recently switched from a copper line to a cellular-type (I'm not sure what kind) of connection for their alarm. This is in preparation for moving to a VoIP provider (most likely Vonage.)
With all of the recent buzz about Comcast's secret bandwidth limit, I personally wouldn't switch to CDV. I would love to get away from them altogether, but the alternatives in my area (no DSL is available) won't cut it for me.
I have DSL available so if that would ever happen here then I'd have to move on...if they can't give me good service and with my alarm system working correctly then they would loose all of my business.
I have had digital voice for about 6 months. We had problems at the beginning with hearing the radio on the line and the phone cutting out occasionally but recently it's been fine.
But today I encountered a major problem. I moved and transferred my service to the new house. I had to get a new phone number. Comcast WILL NOT PUT A MESSAGE ON THE OLD NUMBER THAT SAYS THE NUMBER HAS BEEN CHANGED. IT JUST SAYS "NOT IN SERVICE." I have never heard of a phone company not providing this service. And it will do me no good to get a Comcast "business" account. It's too late. I am furious.
Well, had CDV installed for over two months now and still loving it! New Hampshire has no problems! The features of the service are very handy, much better than Verizon, or Vonage ever offered us! First bill seemed a little messed up, but due to getting it installed midway through a billing cycle and such, most of it was cleared up. Some things were off, but just calling customer service cleared up everything. My cousin lives on the other side of the city and got CDV shortly after us. She had no problems either just one small thing, her call blocking doesnt seem to work right. It doesnt confirm if the number was added to the list or not. She hasnt called about it. We do not have the problem as I have already blocked some unwanted numbers and they were blocked OK. Other than that, nothing has come up at all. Still very satisfied, especially in comparison to Vonage!
My folks just had CDV installed and only two of their five phones were able to dial-out after the conversion. A tech came out and said that the phones "must have gone bad ad the same time we switched" after confirming that alternate phones worked with the same extension jack.
I don't buy the coincidence. I'm thinking that there may be some incompatibility between older phones (the phones in question were probably 30 years old) and the Comcast modem. Maybe the older phones put out lower voltage levels for the touch-tone generation that wasn't a problem with the analog service.
It's not that big a deal. I can easily enough replace the phones, but I was wondering if anyone had any information on this type of problem as it's raised my curiousity.
I have 2 verizon phone lines home and business and comcast cable tv and internet with a reservation in to swtich to Comcast. I saw several requests for performance reports on the Baltimore Washington area.
Can anyone in the Baltimore/ Washington area who has switched to the triple play respond regarding their
experience?
I have had the triple play for many months now. Until recently we have had no problems. Recently we lost all our dial tones on all our phones throughout the house. The day before they were all working just fine. We called Comcast and said that they were making some changes on their end and to give it some time. Time has passed and no dial tone. The only dial tone I get is when I plug one phone into the back of the modem.
So ever since Comcast was making changes our phones don't work. We called again, and right away the gentleman suggested for 1.49 extra a month Comcast could own and troubleshoot the lines in my home. My lines were fine until they toyed with them. I think they sent a spike through them to disable them so they could get money from a service call (because the problem is in the house-therefore the customers' responsibility)or get consumers to fall for that extra 1.49 a month. What a joke. I am now in a bad situation because my LAN line was removed from the pole outside. So I couldn't change phone services without getting the line put back up. Smooth move Comcast. I put the blame squarely on Comcast and their deceptive practices.
Hello, a few months back I was looking for a cheaper phone service and of course I got a letter from comcast and it mentioned their whole package that included DV, but it wasn't much cheaper than my Bellsouth service and I had read some pretty bad comments about it. So, I looked into Vonage but again there were many negative comments about the service as well as positive but their whole issue with Verizon, who knows what will happen. A family friend told me about a company called Lightyear which also offers a VoIP service, he said he had the service for quite sometime now and hadn't had any problems.
So, of course I read about the Lightyear service and it was 24.99 like Vonage but I didn't see many negative reviews. I've been 3 months with Lightyear and I have no complaints. The only problem I had was with my Comcast internet losing signal often, but that was fixed with the installation of new wires. Goodbye Bellsouth!!
For those of you who are having problems with Digital Voice or Vonage, good luck or try out this Lightyear company.
If anyone is interested here is some more info about the VoIP serive they offer.
Comcast sucks period. I have had their triple play, and their phone service is not clear, there is always static in the line. When I moved, I was without a phone for 10 days cause they gave me a number that belonged to verizon, and was not suppose to. In all I have decieded to say good bye to the cabel pigs and go back to verizon landline, and dsl.
What do I need to do to plug the EMTA directly into the house line? A short dongle or some sort of crossover telephone cable?? At installation we had the tech plug the telephone directly into the back of the modem because no telephone jack was near the cable jack. He said we can plug it into the house line at another time. Well now I've relocated the modem and when I plug the telephone line into the house line, I get no dialtone. I thought maybe the telephone line upstairs and downstairs are not wired together, but reading here seems like there is a distinction between plugging telephone directly into the modem and into the house line. So can one of you CDV techs tell me what I need to do?
We had the Comcast Triple Play installed in June 2007. It took the installer about 4 hours to hook up the phone line, internet (which we already had), and digital tv on 4 tv's. He seemed to be having lots of issues hooking everything up, but alas it worked. After a week or two people who called our home were inquiring about the frequent busy signals (we have call waiting) and dead air when the calls would not connect to us. Then we noticed we would not have a dial tone to dial out atleast twice a week. Calls were being dropped in the middle of conversations. People on the other end of the phone said our voice would go in and out and sounded "funny" at times. Comcast offered to send out a technician in July. Since the problem was only occasional, they could not find anything wrong at the time. Problems continued. In August they sent another technician. Same situation. Comcast then BILLED us $27 for the service call even though nothing was fixed. According to Comcast they can bill this $27 every time they send out a technician in a 30 day period. They really should let people know that BEFORE they OFFER to send someone out. After several complaints the charge was taken off for this one time only. They tried to push a $2.99/month protection plan that would cover all future service calls. So now we are stuck with an unreliable phone service if we want to continue our great rates for tv and internet in the package deal. Don't get me wrong, the internet and digital cable are great, but the digital voice phone is EXTREMELY UNRELIABLE.
Anyone with problems, really should do as Edward Silvia says, make sure that your house is compatible with the technology being offered, you got an old house without any upgrades new technology won't work well, so take the time to check yourself,and house out first, before you go blaming other folks for your mess, as far as old houses in the backwoods are concerned. Customer service has to deal with ignorant customers all day (I know because I work there) who want to curse you, when your trying to help fix their mess. Edward you hit the nail on the head.
We have the triple play service and have a multitude of problems with the internet service and the phone. The internet goes out for no reason, our alarm system doesn't work with the phone modem and now for the past 5 days we cannot receive any incoming calls!!! There are 2 members of my household job hunting and no one can call them for interviews because of this and not only that we have a family member who is very ill and the caretakers need to be able to get in touch with us 24 hours a day. I called tech support and after keeping me on hold for 5 minutes (using my cell phone), they said, "I'm sorry, but I'll put in a work order but it will be at least 24 hours before someone can fix it." Well that was yesterday, and so far, the phone still doesn't work! I think I'll switch back to AT&T immediately!
I got the service and i can make calls but cant receive them and it says that my line is disconected and when the comcast guy came out to install everything the first modem he brought didnt even work,he leaves comes back over an hour later and hooks it all up and dosent have his test phone with him and threatens to dissconect everything and leave if i dont find a house phone,which was packed away at the time he told me that if i didnt go ask a neighbor to barrow one that he's gonna be pissed,and yes he actually said pissed and then finally i find one and he dosent even test it right,and all my wiring is new btw
I have Qwest. I ordered Comcast service without cancelling my Qwest line. Comcast is going to setup a separate number on one jack (off of the modem??) versus the whole house. That way I can test it out for 30 days on that one number, with one phone connected to it. If it doesn't meet my expectations they'll cancel it at no cost. What concerns me now is that if I decide to go forward with it, the wiring in my house (according to this thread) could cause problems. Bummer. I might not even take the risk and may decide to cancel the install completely.
Has anyone noticed any type of delay when they talk to others. WE use to not have this problem, but since going to digital voice we seem to talk over each other a lot more. We did a test by saying 1, 2, 3, go and the other person would say go at the same time. There was about a 1 second delay between my go and their go. Try it and see if you have the same problem. Is there any way to remedy this problem?
I signed up with Comcast Digital Voice to get the "deal" because I already had cable and internet with them. That was all verified by the Customer Service who signed me up.
When the bill came, there was no "deal". I called and asked why, was told you only got the promotion if you signed up for all three at the same time. Claimed the restriction was on the promotion. I argued that I was not told that at the time of signing, but the opposite. No go. I noticed several people on here mentioned they have cable and internet and want to sign up for voice to get the promotion. Well, good luck. I am about to make a complaint with our Township Cable Coordinator, but don't expect to get anywhere, since I have no proof. Apparently I am not the only one who "misunderstands" their promotions, and their shady operators.
Per comment above:
I did speak with our Township Coordinator and she contacted Comcast with my complaint.
A Comcast rep called this A.M. and gave me a discount on my services because of the confusion. She stated they will speak with their telephone reps and reiterate the necessity for being very clear with customers about restrictions or exceptions on promotions or new services. I was satisfied with her solutions and feel they handled the complaint very well. However, had I not gone to my local Coordinator, nothing would have been done.
Thanks Janet.
Those of you having delay problems or are having problems with the other person hearing you, should use QoS. It means quality of service, many routers have it, so go into your router settings and put your voip adapter as the highest. That would cause your internet connection to be used more by your phone service rather than the internet. In my case, I could be streaming videos or music online while someone is on the phone and there is really no problem. Even if your connection is really fast, there could still be interference between your internet use and voip. So to make a long story short, just use QoS. It makes a big difference or just leave Digital Voice.
Those of you wanting a good VoIP service check out
I signed up with Comcast for the triple package rate of $99 per mo. Well, that's a bunch of bunk! I am being billed $139 per mo. and can't get through to a rep. yet. I've been put on hold for up to 30 min. and have had to hang up and try at another time since I've got things to do and places to be!!! I just hope that I can cancel before my year is up!
I have had this service for three months and have had problems with the internet, cable tv and phone. The first time they came out to hook up my cable, the guy somehow knocked my internet out. I was without it for a week before they could get another rep. out to fix it.
I could go on and on with these stories, but you get the picture. Their telephone reps leave a lot to be desired and, quite frankly, I wonder how in the world this company stays in business!
I have Comcast for cable internet and phone. Lately I have been having strange issue with my phone. Whenever I call Comcast to order some channel or ask a question, I invariably get disconnected after some time. After that when I try to dial again, there is no dial tone. Also i have noticed that happens only after I call Comcast. Dial tome comes back by itself after about one minute. The other issues, of course, I can relate to. Their customer service is horrendous. I had called to order HDNET and HDNMV, I did not get them until 4 days later when I called again. And of course, I will see a bill starting from the first day I "placed" that order. Another instance, I needed to have another outlet installed in a room. Before confirming the appointment, I asked customer service how much it will be, I was told $35. The technician comes and does the job and charged me $35, which I paid. At that time, I asked him if that is all and we are even for this work, he said yes. The next month's bill I see another $29 tagged on top. I called customer service to get an explanation, I of course got disconnected before I can completely describe the issue and both times no dial tone afterwards. Eventually, the third person came and she would not acknowledge that however fair the $29 charge may have been (as she said, thats the fee schedule for somebody to show at my house), she just would not admit that Comcast did not disclose all the fees upfront. I was expecting at the very least that, and if possible removal of $29 since it is reasonable to expect that if such charges were not disclosed (even if they have it on their fee schedule). In my area Comcast recently took over Time Warner Cable, I can see a noticeable difference in charges also. Most of the channel lineup has been repartitioned, the cable charges for all packages as well as special channels went up. Finally, somebody should teach really help them streamline their phone customer service process -- they expect customers to make about 7 to 8 choices before I can get to the rep (though I would acknowledge that is not the worst I have seen, there was a time it was impossible to locate AT&T or Sprint customer service rep by making those choices, but those were pre-cell phone days about 10 to 15 years back). Comcast it seems is still living in that age...
I have had the triple combo for over an year now, and I like only the internet connection service (through Roadrunner). The other two + their service is not worth the price.
Was seriously considering switching my 3 phone lines to Comcast, but after reading these comments I stay with what I have. I do have Comcast fast internet and have no problems with it. Can you recommend another, better digital voice service other than Vonage, that is very good and reasonable? Honest help is badly needed. Thanks.
Like I have mentioned before, for those of you who don't like Comcast Digital Voice or Vonage but still want to pay $24.99 plus tax for VoIP, check out the company Lightyear Alliance. I've had service with them for about 5 or 6 months and I have not had problems. The only problem I did have was with delay but that was minimal and when I configured the Quality of Service(QoS) it went away, so give it a try. I think they currently have a promotion where you get a first month free or a $50 rebate, not sure which one. Here is a link...
That's the company I have been using for about 5 or 6 months and I haven't had any problems like the ones I have read here. I experienced some delay while speaking, but I got rid of that problem using QoS. If you have any questions just let me know, I'll help you out if I can.
Sue(Mon Nov 5 01:56:22 PST 2007)>Comcast Digital Voice is a JOKE!
analyst Peter has entered room
Peter(Mon Nov 5 01:56:28 PST 2007)>Hello Sue_, Thank you for contacting Comcast Live Chat Support. My name is Peter. Please give me one moment to review your information.
Peter(Mon Nov 5 01:56:39 PST 2007)>How may I assist you today?
Sue_(Sun Nov 4 22:58:01 PST 2007)>Please get a Message to the Sacramento, CA District Manager and to some idiot named Herman whom works in the Sacramento, Ca office he can be reached at (916) 515-2697...
Peter(Mon Nov 5 02:00:10 PST 2007)>Im sorry, what exactly do you want me to do?
Sue_(Sun Nov 4 23:00:52 PST 2007)>As my Son told Herman on Friday 11-2-07 to forget Porting his number over to my account, since Comcast Digital Voice is a Joke and we put in an order for it on 9-29-07 and still have no phone service!
Peter(Mon Nov 5 02:01:56 PST 2007)>Did you call in to cancel the installation of Digital Voice?
Sue_(Sun Nov 4 23:04:38 PST 2007)>My Son sat at home Saturday 10-27-07 from 8am-12pm and then on and off the phone with different reps giving him different excuses as to why they didn't show up! He lost $270 in wages since he had to stay home from work for a Comcast appointment and for no one to call or show up!
Sue_(Sun Nov 4 23:08:04 PST 2007)>Herman should have cancelled the order on Friday since my Son explained to him if he wasn't going to credit the account $120 for loss of wages then we would take our bussiness else where! So I am writing you to make sure the digital voice is cancelled and I will write or call to cancel the video and internet services when I have another company set up!
Peter(Mon Nov 5 02:08:52 PST 2007)>Cancellation should be done over the phone. Please call 1 800 266 2278 to cancel the order
Peter(Mon Nov 5 02:08:55 PST 2007)>Is there anything else I can help you with?
Sue_(Sun Nov 4 23:10:10 PST 2007)>Cancellation over the phone how? I have no phone Comcast was to hook it up on 10-27-07!!!! Get a clue I am not writing all this for my health!
Sue_(Sun Nov 4 23:10:43 PST 2007)>pass it along to the Sacramento, CA District Manager AS INSTRUCTED!
Peter(Mon Nov 5 02:12:08 PST 2007)>Im sorry I can't do that. I am so sorry Sue, chat analyst's have no permission to cancel an order. As stated above cancellation can only be done over the phone.
Sue_(Sun Nov 4 23:16:14 PST 2007)>So How can one cancel without a phone?
Sue_(Sun Nov 4 23:16:24 PST 2007)>This is Bullshit!
Sue_(Sun Nov 4 23:16:50 PST 2007)>Give me an emai address for the Sacramento, CA branch!
Sue_(Sun Nov 4 23:18:25 PST 2007)>Hope Comcast loves this type of publicty on furoms! And by law you just received written cancellation notice for Digital Voice!!! that is all I need to do!
i just wanted to say that my servise with comcast works great its the best servise out right now comcast internet is 10 times faster than fio's i think some people just like to find a way to get something free and they know comcast loves to keep there custumers and keep them happy
thanks comcast
I have had CC analog phone over Cable service for a few years now. No problems to speak of, even with my 37 year old phone lines and old radio shack coax. I just got a letter from CC saying they have upgraded their broadband network and they will be discontinuing my current phone service on April 18, 2008. For just $19.99 / month (plus $3 for the emta) for the first 12 months, they will switch me to Digital Voice.
After reading the 89 comments in this forum, I think that I will call AT&T when I get their next offer in the mail to switch back to good old twisted pair telephone service.
updating phone lines in houses is bullcrap. Comcast is responsible for providing a device that converts the digital signal to work on existing phone lines. Apparently the emta device they use is crappy. If my land line phone currently works great in my house then the comcast phone should to. Another failure on comcast's part. Bad service, bad equipment and incompetent contracted installers. glad I didnt get "bundled"
I am going to cancel the service appointment for now. Comcast is not discontinuing analog until April 2008 so there is no hurry.
1. I don't like the idea of having too many services in one basket.
2. Triple-play is only for Basic cable.
3. If this is "Digital", what was digital a few years back?
I need to sort this stuff out and make a decision that is economical in the long run. At this point in time, why do I even need a land line when I have cell phones and internet??
i used to install cdv in chicago area works good in most areas depends on the area ive had cdv since it came out no problems at all so i mean as a price range it can be worth it i think most of the problems are isolated think about how many people do have our phone service number wise and then how many people have a major issue
I'm in Boston Metro, I've had comcast for 3 unhappy years, they are a cold, carless, faceless corpration who apparently have learned that it's cheaper to attract new customers than to spend money on servicing the existing customers. And they will lie to get what they want. They called last week to say they need to upgrde my serivce, this I learned was a lie, I figured after they left that they wanted to switch me over to their newer digital system. That's not the issue, I told them on the phone that I had two lines one for a dedicated fax, the tech comes, I tell him one line is a dedicated fax line. He does the install and the fax no longer works, I call them and they say my 7 month old HP wireless fax/printer/coppier is old technology and I need to solve the problem by contating HP. Is that insane or what? I'm so pissed that no one in their sales offcie nor the installer had the honestly to tell me my fax wasn't going to work, and clearly they had to know this, there's too much talk on the web about this. A friend says that all I need is a line filter to condense the signal, so I'll go out tomorrow and see if I can buy one. Mean while if that doesn't solve the problem CC is comming back on Sunday and they have told me they will bill me if it's not their equipment causing the fax to fail. I don't understand how they've made this my installation problem? Don't sign up with this incompetent greedy moreless greedy company, did I say greedy twice? Sales are so important to this company that they don't waste any money on service. When are we going to stop DC from allowing all of these monopolies, that's the root cause. Where there's smoke there fire! Heed the warnings roll the dice with someone other provider.
Glad its not just me.. I got my service about a year ago and when I first got it my phone would not work. With the techinician standing there talking about ughhh I dont know I literally cursed him out standing there in my living room... I had to go by all new phones I think the cordless was a At&T brand that did not work. with the new cordless I purchased I think V-tech my line constantly went out I could hear the other party but they could not hear me on another phone in the house we sounded to the other party like robots. I have called constantly to comcast only to be laughed at by tech person on the phone saying I sounded like a robot. I have had my line disconnected and I had paid my bill only to have to argue with them that it can take 24-48 hours to restore (and it was their mistake) only to talk to someone else online chat and it was restored right then.. I am now on my 3rd phone my wiring is not that old house built in 2003.. so I am now going today to buy another phone but wanted to do reserarch on if htere is a better brand. needless to say if this does not work im thru with comcast digital voice. also my b/f cant seem to connect online with his PS2 since we have changed to comcast digital does anyone know how to get around this?
I got the triple play package even though I already had the internet, phone and cable through Comcast. Reason being....they wanted to add to the price for Digital Voice, I had to go with it by 2/09 or Comcast was dropping the customer!
So I emailed somebody through their website, got response and offered the triple play package as if I were a first time customer.
I am not happy only in that my phone is down now. It the wiring in the house. I can pinpoint the problem, just don't know how to fix it. So then they sell you, at 2.95 a month, the service protection plan that allows them to not charge you to fix it. Then, the agent said, once it's fixed, you can drop the fee.........nice.
I was also told that if anyone has ADT or other security in their home, Comcast was not the way to go and that was directly from the man installing it.......good support.
So there are so many features on this that will never get used in my house. I've already dropped call waiting, hate that feature. And there is a separate modem about 8"x7" x2" that will add to your PC equipment. They need a phone jack and PC near each other to properly install it efficiently.
If you have such things in a power strip, the power must stay on or you need wall sockets to plug the phone stuff into or your phone will die after a couple hours, no dialtone. And I believe it automatically gives you a voice answering msg that will overwrite the one you may currently have.
And Jason is correct. I have a 1952 house and they ended up under it to find a short in the phone line that wouldn't handle this digital and I had 2 techs here for 4 hours, until 9pm, getting my phone to work. 2 months later and it's down again.
To get it fixed, Comcast only offers 3 hour windows of time to service. If you nicely whine, they will give you a Saturday appt. Otherwise you need someone over 18 to be in the house while they fix anything. They are not good about calling you before they arrive. Some do, some just show up.
I would like to know how people are saving money on this and other utilities. I am trying to and they just keep adding to features and I barely maintain an even keel. Right now, I am considering dropping the land line completely and going with a cell, which I have never owned. I rarely use the phone and only have 3 people I would call long distance and we pretty much agree to just email anyway.
I will be shopping around to see what's around, that's for sure. Just not happy with the customer service people at all. 1 out of 5 might actually be helpful.
I think Comcast is just growing so fast that they dont expend resources on their technology and training. I have also had techs who basically bash the company saying they dont train well, they hire inexperienced techs and dont pay well.
I have Comacast cable for TV for years, then added Cable Internet about 2 years ago. Once I added a new flatscreen TV in my den 10 months ago it took 3 visits for the tech to get all my boxes to work fine together.
I made the mistake of going with Triple Play and adding phone service about 6 months ago- I changed from Bell South .The voice quality of is OK, but it took another TEN (10, yes!!) visits to get the phone to work with my security system from Brinks. The Comcast guys blamed everyone from Brinks to my wiring to my alarm console. Brinks even sent out their own tech who spent 2 hours checking everything out and changing the alarm consoles. They ran checks and found the equipment worked fine on their onsite computers, but could not communicate with Brinks Call Center through the Comcast lines. It was the Comcast hookup they said.The last Comcast rep finally said Comcast was having problems with security systems and actually have a joint project with Brinks to make sure techs are trained in wiring for security systems. It took 10 vists and 3 techs before someone said that!!
I have a dedicated faxline and that only works intermittently. Now my home business is picking up, I need to use the fax more. Sending faxes I get "line error" "line noise" or "COM" errors and the fax doesnt go. I receive maybe 1 of every 5 faxes being sent to me.
I have had 2 techs come out visits and paid $102 in service calls. Of course, Comcast is now blaming the fax machine. . I have ditched my old Sharp UX300 fax for a new one and tthat doesnt work either-exact same problem. So, I am back to square one. this is VERY VERY frustrating.
165 Comments
I switched to Comcast Digital Voice 5 days and I am extremely frustrated. After the install on Saturday I could not receive incoming calls or make long distance calls. The Tech assured me the problem would be fixed Monday morning. Here it is Wed. evening and the problem has not been fixed. I have been calling 2 or 3 times every day to ask when it will be fixed and I still haven't received a call back. If my problem isn't fixed tomorrow I will be switching to someone else.
We are considereing the promotional package in the western Minneapolis area. Anyone have good or bad reports here? We were told that a fax would work fine and only 4 or 5 phones recomended.
New house and neighborhood.
"# Comkid Says:
I Love Digital Voice, the customer service in SouthTexas is Awsome - this is the best thing that ever happened to me. It saved me money and i feel updated to the latest digital experience, i love it
"
What kind of marketing crap is that?
You "feel updated to the latest digital experience"? I'd a damn phone.
Quit marketing your product here, you tool.
Edward Silvia wrote: "The problem isnt with the service or the technology, the problem is more then not your wiring and connectors… thats 90% of all issues. You cant expect that old antenna wiring in your house to pass signal the same way a new tri shield RG6 cable does. Technology wasnt the same back then. So i suggest instead of pointing the finger at the provider, point it at yourself and fix the issues at hand."
Mmmm, no, I'll point it back at the provider for knowingly and willfully selling and installing technology into a wiring system they already know won't work as they claim. That is, of course, if they know as much as you purport to know. In law, that kind of operation is called "fraud."
I am interested in reports of Comcast and Verizon service in the DC/MD area, specifically Hyattsville or Adelphi. It seems (AFAIK) Comcast and Verizon are the only two options for broadband ISP in my area, and phone service (either traditional land-line or CDV) would be a nice bonus. But Internet is needed! Any advice as to whether Verizon's DSL reliability outweighs Comcast's greater speed? Any reports of troubles with CDV in this area? (The MDU is from the late 80's, if that makes a difference for wiring.)
My boyfriend and I noticed this as well after signing up for their service. Luckily, we have no use for a land-line phone, so it's not too much of a problem, but I can imagine what other people must be feeling about this.
Comcast Digital Voice is a TOTAL DISASTER.
I had two home office numbers I ported over from AT&T two days ago - and the guy came put the modem in worked for 10 minutes then he left and the system crashed.
They told me to reset no avail.
He again came back next day and said just remove the battery from the modem and restart
Did that and worked for a some time crashed again
Then in the evening I rebooted again and it worked briefly and the went kaput
Today a new guy came totally callous attitude, blamed it on a high signal strength initially said it was low - then DISASTER of disasters disconnected my from the service so now I have no dial tone no AT&T.
The technology isn't reliable and it isn't worth it. The Comcast attitude is HORRIBLE they don't give a shit. So advice stay AWAY from Comcast Digital VOICE
I have the triple play with Concast ( intentional mis-spelling). UGGGGHHHHHLLLLLYYYYY. For a while the phone barely worked at all - same as other folks, message that it is disconnected, they cannot hear me but I can hear them, calls cut off, I sounded like daffy duck.
New problem I have noticed is that call waiting does not wait - I work from home which makes it more crucial that my phone work well. Anyway, when a call comes in while I am on the phone, instead of call waiting, it cuts off whoever I was talking to and now I am talking to whoever is calling in ( telemarketer, whoever.) This interrupts my business calls.
When I called comcast about the problem the fella was beyond clueless, could not or would not put me thru to anyone who had a glimmer of a brain, and wanted to send a tech out to see if my phone was connected properly. Since the phone can make and accept calls, and there is only one way to connect a phone, I am very curious as to what kind of imbecile the tech is if he cannot find a better job than going to see if a phone is connected properly......
Anyway this was only a reminder of my recent conversations (for several hours mutliple days) with the tv cable techs ( term used loosely) with comcast - the cable tv service has never worked at all - is like it is not connected at all. They wanted to send someone out for an inhome visit to make sure I had the cable connected to the tv correctly. (You tell me how many ways there are to hook one end of a cable into a modem and the other into the outlet on my tv. I had the cable working find at my old place, so obviously I have managed to figure out how to hook up a cable. Plus the computer works using the same cable into the modem. I also have a college degree)
No one is willing to come and check OUTSIDE the house, even when the folks on the concast end of the phone are sure the problem is with the outside cables. One time in the past when the tech on the phone said it was the outside cable, the folks that do outside maintenance would NOT come out until they had sent an indoor tech to check the connections. Not only does that provide delay, but it means you have to wait for the indoor idiot to come and they are generally hours late. Plus , if they can find another way to connect one end of a cable to a phone or tv and the other to a wall jack, well I would like to see it but do not want to waste any more of my time with these jokers.
the guy that installed this place made a big mess in the first place - the phone did not work at all at first - and they had to send at least one other person out to fix that. All this after missing an entire day of work waiting for the first tech, who was about 4 or 5 hours late.
Anyway, I am going to cancel the tv service since I am tired of paying for something that was never installed and that never worked and never will work and for which customer service is non-existent- is actually rather of an insult. And as soon as possible I, too, am going back to Verizon for a telephone that works.
I have begged and pleaded with Verizon to install DSL in my neighborhood and am on a list to be notified when it is available. I do not really miss most of the junk stations you can get with Conmcast basic tv, so i have been wanting to try satellite tv anyway - so when I have time to watch tv, I guess I will get satellite hooked up.
If anyone has any idea of how to fix any of the problems I have myself - or how to get comcast to send someone out to check the outside cables without disturbing me or wanting to come in to make sure I have the tv or phone connected, please feel free to let me know.
I have had Comcast cable and internet for awhile and finally decided to try out the phone. I have been very happy with the service. I had one issue at the very beginning that required me to reset the modem and have never had a problem since. The sound quality is excellent, much better than Qwest. My home is newer, so I don't know if that makes a difference with wiring and cables, but I love the service, have had excellent customer service with quick response, never any no shows as others have described. I live in Utah.
I had Comcast Digital phone installed a year ago and service is great.
There was one issue, I had old cable wiring, home was over ten years old, this was before digital service was available. I had the robotic voice from bad connectors in the house, they were replaced along with the new digital cable. If you want new technology, then you have to upgrade to a digital house. Another issue was the alarm system, I had the old analog circuit board, that had to be upgraded as well. We are into new technology and have to upgrade our homes to meet the specs. I hear all phone service is going digital so no matter what company you go with, you need to do some repairs to the ancient analog wiring built into some homes.
Satified customer
Clay
I have CDV in Philadelphia. Can't say I've ever had any problems with it, except for them selling my number to telemarketers. I put myself on the do not call list and that solved most of it, except for the charity calls. The wiring in my home is ancient so I didn't connect to it - I got one of those mutli phone systems and it's fine. The only reason I need a landline anyway is due to the alarm system so I feel that it is still too expensive. I wish they'd offer a limited use plan for less $. The quality's been fine. Make sure you have a cell phone though because when it goes out, you have nothing. No Tv to watch and no way to call their horrible customer support people to complain. It doesn't go out that often though, maybe once every three months or so.
I just recently added comcast digital voice, and my home alarm system is not working with it. Four techs have been to my home to repair it and no one seems to know what to do. I have ADT and I have read that there may be a conflict with the technologies? Could use some info on previous experiences?? Has anyone gone through this? Have another tech coming out tomorrow so I am already thinking of plan B... going back to AT&T!
I have CDV coming in this Friday and I also have an ADT alarm system. Any suggestions what I need to watch for after they install this CDV? I spoke to ADT who told me to test the system with them both before and after they insatll CDV...hopefully, that will eliminate any issues.
My parents have an alarm system and recently switched from a copper line to a cellular-type (I'm not sure what kind) of connection for their alarm. This is in preparation for moving to a VoIP provider (most likely Vonage.)
With all of the recent buzz about Comcast's secret bandwidth limit, I personally wouldn't switch to CDV. I would love to get away from them altogether, but the alternatives in my area (no DSL is available) won't cut it for me.
I have DSL available so if that would ever happen here then I'd have to move on...if they can't give me good service and with my alarm system working correctly then they would loose all of my business.
I have had digital voice for about 6 months. We had problems at the beginning with hearing the radio on the line and the phone cutting out occasionally but recently it's been fine.
But today I encountered a major problem. I moved and transferred my service to the new house. I had to get a new phone number. Comcast WILL NOT PUT A MESSAGE ON THE OLD NUMBER THAT SAYS THE NUMBER HAS BEEN CHANGED. IT JUST SAYS "NOT IN SERVICE." I have never heard of a phone company not providing this service. And it will do me no good to get a Comcast "business" account. It's too late. I am furious.
Well, had CDV installed for over two months now and still loving it! New Hampshire has no problems! The features of the service are very handy, much better than Verizon, or Vonage ever offered us! First bill seemed a little messed up, but due to getting it installed midway through a billing cycle and such, most of it was cleared up. Some things were off, but just calling customer service cleared up everything. My cousin lives on the other side of the city and got CDV shortly after us. She had no problems either just one small thing, her call blocking doesnt seem to work right. It doesnt confirm if the number was added to the list or not. She hasnt called about it. We do not have the problem as I have already blocked some unwanted numbers and they were blocked OK. Other than that, nothing has come up at all. Still very satisfied, especially in comparison to Vonage!
My folks just had CDV installed and only two of their five phones were able to dial-out after the conversion. A tech came out and said that the phones "must have gone bad ad the same time we switched" after confirming that alternate phones worked with the same extension jack.
I don't buy the coincidence. I'm thinking that there may be some incompatibility between older phones (the phones in question were probably 30 years old) and the Comcast modem. Maybe the older phones put out lower voltage levels for the touch-tone generation that wasn't a problem with the analog service.
It's not that big a deal. I can easily enough replace the phones, but I was wondering if anyone had any information on this type of problem as it's raised my curiousity.
I have 2 verizon phone lines home and business and comcast cable tv and internet with a reservation in to swtich to Comcast. I saw several requests for performance reports on the Baltimore Washington area.
Can anyone in the Baltimore/ Washington area who has switched to the triple play respond regarding their
experience?
I have had the triple play for many months now. Until recently we have had no problems. Recently we lost all our dial tones on all our phones throughout the house. The day before they were all working just fine. We called Comcast and said that they were making some changes on their end and to give it some time. Time has passed and no dial tone. The only dial tone I get is when I plug one phone into the back of the modem.
So ever since Comcast was making changes our phones don't work. We called again, and right away the gentleman suggested for 1.49 extra a month Comcast could own and troubleshoot the lines in my home. My lines were fine until they toyed with them. I think they sent a spike through them to disable them so they could get money from a service call (because the problem is in the house-therefore the customers' responsibility)or get consumers to fall for that extra 1.49 a month. What a joke. I am now in a bad situation because my LAN line was removed from the pole outside. So I couldn't change phone services without getting the line put back up. Smooth move Comcast. I put the blame squarely on Comcast and their deceptive practices.
Hello, a few months back I was looking for a cheaper phone service and of course I got a letter from comcast and it mentioned their whole package that included DV, but it wasn't much cheaper than my Bellsouth service and I had read some pretty bad comments about it. So, I looked into Vonage but again there were many negative comments about the service as well as positive but their whole issue with Verizon, who knows what will happen. A family friend told me about a company called Lightyear which also offers a VoIP service, he said he had the service for quite sometime now and hadn't had any problems.
So, of course I read about the Lightyear service and it was 24.99 like Vonage but I didn't see many negative reviews. I've been 3 months with Lightyear and I have no complaints. The only problem I had was with my Comcast internet losing signal often, but that was fixed with the installation of new wires. Goodbye Bellsouth!!
For those of you who are having problems with Digital Voice or Vonage, good luck or try out this Lightyear company.
If anyone is interested here is some more info about the VoIP serive they offer.
http://focusvoip.mylightyear.com/products_xstreamvoip.html
Comcast sucks period. I have had their triple play, and their phone service is not clear, there is always static in the line. When I moved, I was without a phone for 10 days cause they gave me a number that belonged to verizon, and was not suppose to. In all I have decieded to say good bye to the cabel pigs and go back to verizon landline, and dsl.
What do I need to do to plug the EMTA directly into the house line? A short dongle or some sort of crossover telephone cable?? At installation we had the tech plug the telephone directly into the back of the modem because no telephone jack was near the cable jack. He said we can plug it into the house line at another time. Well now I've relocated the modem and when I plug the telephone line into the house line, I get no dialtone. I thought maybe the telephone line upstairs and downstairs are not wired together, but reading here seems like there is a distinction between plugging telephone directly into the modem and into the house line. So can one of you CDV techs tell me what I need to do?
We had the Comcast Triple Play installed in June 2007. It took the installer about 4 hours to hook up the phone line, internet (which we already had), and digital tv on 4 tv's. He seemed to be having lots of issues hooking everything up, but alas it worked. After a week or two people who called our home were inquiring about the frequent busy signals (we have call waiting) and dead air when the calls would not connect to us. Then we noticed we would not have a dial tone to dial out atleast twice a week. Calls were being dropped in the middle of conversations. People on the other end of the phone said our voice would go in and out and sounded "funny" at times. Comcast offered to send out a technician in July. Since the problem was only occasional, they could not find anything wrong at the time. Problems continued. In August they sent another technician. Same situation. Comcast then BILLED us $27 for the service call even though nothing was fixed. According to Comcast they can bill this $27 every time they send out a technician in a 30 day period. They really should let people know that BEFORE they OFFER to send someone out. After several complaints the charge was taken off for this one time only. They tried to push a $2.99/month protection plan that would cover all future service calls. So now we are stuck with an unreliable phone service if we want to continue our great rates for tv and internet in the package deal. Don't get me wrong, the internet and digital cable are great, but the digital voice phone is EXTREMELY UNRELIABLE.
Anyone with problems, really should do as Edward Silvia says, make sure that your house is compatible with the technology being offered, you got an old house without any upgrades new technology won't work well, so take the time to check yourself,and house out first, before you go blaming other folks for your mess, as far as old houses in the backwoods are concerned. Customer service has to deal with ignorant customers all day (I know because I work there) who want to curse you, when your trying to help fix their mess. Edward you hit the nail on the head.
We have the triple play service and have a multitude of problems with the internet service and the phone. The internet goes out for no reason, our alarm system doesn't work with the phone modem and now for the past 5 days we cannot receive any incoming calls!!! There are 2 members of my household job hunting and no one can call them for interviews because of this and not only that we have a family member who is very ill and the caretakers need to be able to get in touch with us 24 hours a day. I called tech support and after keeping me on hold for 5 minutes (using my cell phone), they said, "I'm sorry, but I'll put in a work order but it will be at least 24 hours before someone can fix it." Well that was yesterday, and so far, the phone still doesn't work! I think I'll switch back to AT&T immediately!
I got the service and i can make calls but cant receive them and it says that my line is disconected and when the comcast guy came out to install everything the first modem he brought didnt even work,he leaves comes back over an hour later and hooks it all up and dosent have his test phone with him and threatens to dissconect everything and leave if i dont find a house phone,which was packed away at the time he told me that if i didnt go ask a neighbor to barrow one that he's gonna be pissed,and yes he actually said pissed and then finally i find one and he dosent even test it right,and all my wiring is new btw
I have Qwest. I ordered Comcast service without cancelling my Qwest line. Comcast is going to setup a separate number on one jack (off of the modem??) versus the whole house. That way I can test it out for 30 days on that one number, with one phone connected to it. If it doesn't meet my expectations they'll cancel it at no cost. What concerns me now is that if I decide to go forward with it, the wiring in my house (according to this thread) could cause problems. Bummer. I might not even take the risk and may decide to cancel the install completely.
Has anyone noticed any type of delay when they talk to others. WE use to not have this problem, but since going to digital voice we seem to talk over each other a lot more. We did a test by saying 1, 2, 3, go and the other person would say go at the same time. There was about a 1 second delay between my go and their go. Try it and see if you have the same problem. Is there any way to remedy this problem?
I signed up with Comcast Digital Voice to get the "deal" because I already had cable and internet with them. That was all verified by the Customer Service who signed me up.
When the bill came, there was no "deal". I called and asked why, was told you only got the promotion if you signed up for all three at the same time. Claimed the restriction was on the promotion. I argued that I was not told that at the time of signing, but the opposite. No go. I noticed several people on here mentioned they have cable and internet and want to sign up for voice to get the promotion. Well, good luck. I am about to make a complaint with our Township Cable Coordinator, but don't expect to get anywhere, since I have no proof. Apparently I am not the only one who "misunderstands" their promotions, and their shady operators.
Per comment above:
I did speak with our Township Coordinator and she contacted Comcast with my complaint.
A Comcast rep called this A.M. and gave me a discount on my services because of the confusion. She stated they will speak with their telephone reps and reiterate the necessity for being very clear with customers about restrictions or exceptions on promotions or new services. I was satisfied with her solutions and feel they handled the complaint very well. However, had I not gone to my local Coordinator, nothing would have been done.
Thanks Janet.
Those of you having delay problems or are having problems with the other person hearing you, should use QoS. It means quality of service, many routers have it, so go into your router settings and put your voip adapter as the highest. That would cause your internet connection to be used more by your phone service rather than the internet. In my case, I could be streaming videos or music online while someone is on the phone and there is really no problem. Even if your connection is really fast, there could still be interference between your internet use and voip. So to make a long story short, just use QoS. It makes a big difference or just leave Digital Voice.
Those of you wanting a good VoIP service check out
http://focusvoip.mylightyear.com/products_xstreamvoip.html
Take it easy
I signed up with Comcast for the triple package rate of $99 per mo. Well, that's a bunch of bunk! I am being billed $139 per mo. and can't get through to a rep. yet. I've been put on hold for up to 30 min. and have had to hang up and try at another time since I've got things to do and places to be!!! I just hope that I can cancel before my year is up!
I have had this service for three months and have had problems with the internet, cable tv and phone. The first time they came out to hook up my cable, the guy somehow knocked my internet out. I was without it for a week before they could get another rep. out to fix it.
I could go on and on with these stories, but you get the picture. Their telephone reps leave a lot to be desired and, quite frankly, I wonder how in the world this company stays in business!
I have Comcast for cable internet and phone. Lately I have been having strange issue with my phone. Whenever I call Comcast to order some channel or ask a question, I invariably get disconnected after some time. After that when I try to dial again, there is no dial tone. Also i have noticed that happens only after I call Comcast. Dial tome comes back by itself after about one minute. The other issues, of course, I can relate to. Their customer service is horrendous. I had called to order HDNET and HDNMV, I did not get them until 4 days later when I called again. And of course, I will see a bill starting from the first day I "placed" that order. Another instance, I needed to have another outlet installed in a room. Before confirming the appointment, I asked customer service how much it will be, I was told $35. The technician comes and does the job and charged me $35, which I paid. At that time, I asked him if that is all and we are even for this work, he said yes. The next month's bill I see another $29 tagged on top. I called customer service to get an explanation, I of course got disconnected before I can completely describe the issue and both times no dial tone afterwards. Eventually, the third person came and she would not acknowledge that however fair the $29 charge may have been (as she said, thats the fee schedule for somebody to show at my house), she just would not admit that Comcast did not disclose all the fees upfront. I was expecting at the very least that, and if possible removal of $29 since it is reasonable to expect that if such charges were not disclosed (even if they have it on their fee schedule). In my area Comcast recently took over Time Warner Cable, I can see a noticeable difference in charges also. Most of the channel lineup has been repartitioned, the cable charges for all packages as well as special channels went up. Finally, somebody should teach really help them streamline their phone customer service process -- they expect customers to make about 7 to 8 choices before I can get to the rep (though I would acknowledge that is not the worst I have seen, there was a time it was impossible to locate AT&T or Sprint customer service rep by making those choices, but those were pre-cell phone days about 10 to 15 years back). Comcast it seems is still living in that age...
I have had the triple combo for over an year now, and I like only the internet connection service (through Roadrunner). The other two + their service is not worth the price.
Was seriously considering switching my 3 phone lines to Comcast, but after reading these comments I stay with what I have. I do have Comcast fast internet and have no problems with it. Can you recommend another, better digital voice service other than Vonage, that is very good and reasonable? Honest help is badly needed. Thanks.
Like I have mentioned before, for those of you who don't like Comcast Digital Voice or Vonage but still want to pay $24.99 plus tax for VoIP, check out the company Lightyear Alliance. I've had service with them for about 5 or 6 months and I have not had problems. The only problem I did have was with delay but that was minimal and when I configured the Quality of Service(QoS) it went away, so give it a try. I think they currently have a promotion where you get a first month free or a $50 rebate, not sure which one. Here is a link...
http://focusvoip.mylightyear.com/products_xstreamvoip.html
Hey Peter, check out this link
http://focusvoip.mylightyear.com/products_xstreamvoip.html
That's the company I have been using for about 5 or 6 months and I haven't had any problems like the ones I have read here. I experienced some delay while speaking, but I got rid of that problem using QoS. If you have any questions just let me know, I'll help you out if I can.
I signed up for digital voice yesterday trying to save some money. I can tell you that I am so glad to have read this, I called today and cancelled.
Here is an actual chat with a comcast analyst!
user Sue_ has entered room
Sue(Mon Nov 5 01:56:22 PST 2007)>Comcast Digital Voice is a JOKE!
analyst Peter has entered room
Peter(Mon Nov 5 01:56:28 PST 2007)>Hello Sue_, Thank you for contacting Comcast Live Chat Support. My name is Peter. Please give me one moment to review your information.
Peter(Mon Nov 5 01:56:39 PST 2007)>How may I assist you today?
Sue_(Sun Nov 4 22:58:01 PST 2007)>Please get a Message to the Sacramento, CA District Manager and to some idiot named Herman whom works in the Sacramento, Ca office he can be reached at (916) 515-2697...
Peter(Mon Nov 5 02:00:10 PST 2007)>Im sorry, what exactly do you want me to do?
Sue_(Sun Nov 4 23:00:52 PST 2007)>As my Son told Herman on Friday 11-2-07 to forget Porting his number over to my account, since Comcast Digital Voice is a Joke and we put in an order for it on 9-29-07 and still have no phone service!
Peter(Mon Nov 5 02:01:56 PST 2007)>Did you call in to cancel the installation of Digital Voice?
Sue_(Sun Nov 4 23:04:38 PST 2007)>My Son sat at home Saturday 10-27-07 from 8am-12pm and then on and off the phone with different reps giving him different excuses as to why they didn't show up! He lost $270 in wages since he had to stay home from work for a Comcast appointment and for no one to call or show up!
Sue_(Sun Nov 4 23:08:04 PST 2007)>Herman should have cancelled the order on Friday since my Son explained to him if he wasn't going to credit the account $120 for loss of wages then we would take our bussiness else where! So I am writing you to make sure the digital voice is cancelled and I will write or call to cancel the video and internet services when I have another company set up!
Peter(Mon Nov 5 02:08:52 PST 2007)>Cancellation should be done over the phone. Please call 1 800 266 2278 to cancel the order
Peter(Mon Nov 5 02:08:55 PST 2007)>Is there anything else I can help you with?
Sue_(Sun Nov 4 23:10:10 PST 2007)>Cancellation over the phone how? I have no phone Comcast was to hook it up on 10-27-07!!!! Get a clue I am not writing all this for my health!
Sue_(Sun Nov 4 23:10:43 PST 2007)>pass it along to the Sacramento, CA District Manager AS INSTRUCTED!
Peter(Mon Nov 5 02:12:08 PST 2007)>Im sorry I can't do that. I am so sorry Sue, chat analyst's have no permission to cancel an order. As stated above cancellation can only be done over the phone.
Sue_(Sun Nov 4 23:16:14 PST 2007)>So How can one cancel without a phone?
Sue_(Sun Nov 4 23:16:24 PST 2007)>This is Bullshit!
Sue_(Sun Nov 4 23:16:50 PST 2007)>Give me an emai address for the Sacramento, CA branch!
Sue_(Sun Nov 4 23:18:25 PST 2007)>Hope Comcast loves this type of publicty on furoms! And by law you just received written cancellation notice for Digital Voice!!! that is all I need to do!
i just wanted to say that my servise with comcast works great its the best servise out right now comcast internet is 10 times faster than fio's i think some people just like to find a way to get something free and they know comcast loves to keep there custumers and keep them happy
thanks comcast
I have had CC analog phone over Cable service for a few years now. No problems to speak of, even with my 37 year old phone lines and old radio shack coax. I just got a letter from CC saying they have upgraded their broadband network and they will be discontinuing my current phone service on April 18, 2008. For just $19.99 / month (plus $3 for the emta) for the first 12 months, they will switch me to Digital Voice.
After reading the 89 comments in this forum, I think that I will call AT&T when I get their next offer in the mail to switch back to good old twisted pair telephone service.
There is no reason to use Comcast digital voice. It is akin to using AOL to surf the web. Do yourselves a favor, check out services like Skype.
updating phone lines in houses is bullcrap. Comcast is responsible for providing a device that converts the digital signal to work on existing phone lines. Apparently the emta device they use is crappy. If my land line phone currently works great in my house then the comcast phone should to. Another failure on comcast's part. Bad service, bad equipment and incompetent contracted installers. glad I didnt get "bundled"
comcast phone service is terrible
I am going to cancel the service appointment for now. Comcast is not discontinuing analog until April 2008 so there is no hurry.
1. I don't like the idea of having too many services in one basket.
2. Triple-play is only for Basic cable.
3. If this is "Digital", what was digital a few years back?
I need to sort this stuff out and make a decision that is economical in the long run. At this point in time, why do I even need a land line when I have cell phones and internet??
i used to install cdv in chicago area works good in most areas depends on the area ive had cdv since it came out no problems at all so i mean as a price range it can be worth it i think most of the problems are isolated think about how many people do have our phone service number wise and then how many people have a major issue
I'm in Boston Metro, I've had comcast for 3 unhappy years, they are a cold, carless, faceless corpration who apparently have learned that it's cheaper to attract new customers than to spend money on servicing the existing customers. And they will lie to get what they want. They called last week to say they need to upgrde my serivce, this I learned was a lie, I figured after they left that they wanted to switch me over to their newer digital system. That's not the issue, I told them on the phone that I had two lines one for a dedicated fax, the tech comes, I tell him one line is a dedicated fax line. He does the install and the fax no longer works, I call them and they say my 7 month old HP wireless fax/printer/coppier is old technology and I need to solve the problem by contating HP. Is that insane or what? I'm so pissed that no one in their sales offcie nor the installer had the honestly to tell me my fax wasn't going to work, and clearly they had to know this, there's too much talk on the web about this. A friend says that all I need is a line filter to condense the signal, so I'll go out tomorrow and see if I can buy one. Mean while if that doesn't solve the problem CC is comming back on Sunday and they have told me they will bill me if it's not their equipment causing the fax to fail. I don't understand how they've made this my installation problem? Don't sign up with this incompetent greedy moreless greedy company, did I say greedy twice? Sales are so important to this company that they don't waste any money on service. When are we going to stop DC from allowing all of these monopolies, that's the root cause. Where there's smoke there fire! Heed the warnings roll the dice with someone other provider.
Glad its not just me.. I got my service about a year ago and when I first got it my phone would not work. With the techinician standing there talking about ughhh I dont know I literally cursed him out standing there in my living room... I had to go by all new phones I think the cordless was a At&T brand that did not work. with the new cordless I purchased I think V-tech my line constantly went out I could hear the other party but they could not hear me on another phone in the house we sounded to the other party like robots. I have called constantly to comcast only to be laughed at by tech person on the phone saying I sounded like a robot. I have had my line disconnected and I had paid my bill only to have to argue with them that it can take 24-48 hours to restore (and it was their mistake) only to talk to someone else online chat and it was restored right then.. I am now on my 3rd phone my wiring is not that old house built in 2003.. so I am now going today to buy another phone but wanted to do reserarch on if htere is a better brand. needless to say if this does not work im thru with comcast digital voice. also my b/f cant seem to connect online with his PS2 since we have changed to comcast digital does anyone know how to get around this?
I got the triple play package even though I already had the internet, phone and cable through Comcast. Reason being....they wanted to add to the price for Digital Voice, I had to go with it by 2/09 or Comcast was dropping the customer!
So I emailed somebody through their website, got response and offered the triple play package as if I were a first time customer.
I am not happy only in that my phone is down now. It the wiring in the house. I can pinpoint the problem, just don't know how to fix it. So then they sell you, at 2.95 a month, the service protection plan that allows them to not charge you to fix it. Then, the agent said, once it's fixed, you can drop the fee.........nice.
I was also told that if anyone has ADT or other security in their home, Comcast was not the way to go and that was directly from the man installing it.......good support.
So there are so many features on this that will never get used in my house. I've already dropped call waiting, hate that feature. And there is a separate modem about 8"x7" x2" that will add to your PC equipment. They need a phone jack and PC near each other to properly install it efficiently.
If you have such things in a power strip, the power must stay on or you need wall sockets to plug the phone stuff into or your phone will die after a couple hours, no dialtone. And I believe it automatically gives you a voice answering msg that will overwrite the one you may currently have.
And Jason is correct. I have a 1952 house and they ended up under it to find a short in the phone line that wouldn't handle this digital and I had 2 techs here for 4 hours, until 9pm, getting my phone to work. 2 months later and it's down again.
To get it fixed, Comcast only offers 3 hour windows of time to service. If you nicely whine, they will give you a Saturday appt. Otherwise you need someone over 18 to be in the house while they fix anything. They are not good about calling you before they arrive. Some do, some just show up.
I would like to know how people are saving money on this and other utilities. I am trying to and they just keep adding to features and I barely maintain an even keel. Right now, I am considering dropping the land line completely and going with a cell, which I have never owned. I rarely use the phone and only have 3 people I would call long distance and we pretty much agree to just email anyway.
I will be shopping around to see what's around, that's for sure. Just not happy with the customer service people at all. 1 out of 5 might actually be helpful.
I think Comcast is just growing so fast that they dont expend resources on their technology and training. I have also had techs who basically bash the company saying they dont train well, they hire inexperienced techs and dont pay well.
I have Comacast cable for TV for years, then added Cable Internet about 2 years ago. Once I added a new flatscreen TV in my den 10 months ago it took 3 visits for the tech to get all my boxes to work fine together.
I made the mistake of going with Triple Play and adding phone service about 6 months ago- I changed from Bell South .The voice quality of is OK, but it took another TEN (10, yes!!) visits to get the phone to work with my security system from Brinks. The Comcast guys blamed everyone from Brinks to my wiring to my alarm console. Brinks even sent out their own tech who spent 2 hours checking everything out and changing the alarm consoles. They ran checks and found the equipment worked fine on their onsite computers, but could not communicate with Brinks Call Center through the Comcast lines. It was the Comcast hookup they said.The last Comcast rep finally said Comcast was having problems with security systems and actually have a joint project with Brinks to make sure techs are trained in wiring for security systems. It took 10 vists and 3 techs before someone said that!!
I have a dedicated faxline and that only works intermittently. Now my home business is picking up, I need to use the fax more. Sending faxes I get "line error" "line noise" or "COM" errors and the fax doesnt go. I receive maybe 1 of every 5 faxes being sent to me.
I have had 2 techs come out visits and paid $102 in service calls. Of course, Comcast is now blaming the fax machine. . I have ditched my old Sharp UX300 fax for a new one and tthat doesnt work either-exact same problem. So, I am back to square one. this is VERY VERY frustrating.