Got a solicitation for Comcast digital voice the other day... and I was seriously considering giving it a try, as I've never been too thrilled with Qwest, and I suffer from a bit of line noise from time to time here.
Anyone have any experience with this? Sound quality okay? Better or worse or the same as a normal phone line?
At least one of my colleagues in Florida has serious reliability issues with Comcast, but I haven't really had any major problem in that regard. Any advice or info would be appreciated.
I have had nothing but PROBLEMS with Comcast digital voice. Constant dropped calls, I can hear the caller but they can't hear me, no dial tone. The response from Comcast has been too ridiculous and maddening to discuss. Finally I was told that their modems are "incompatible" with both Uniden and GE phones. I have no idea if this is true. If anyone reading this is a Comcast employee and has any insight into the problem, feel free to respond. In the last of about 25 various conversations with Comcast supervisors, I was told that they were sorry I was not informed, but that I needed to go out and buy one of the following phones: Sony, Panasonic, and V-Tech. I refuse to spend more money on another new phone- which will likely result in them saying, "Oh, we also forgot to tell you that Sony, Panasonic and V-Tech are also incompatible with our modem...
We bundled our cable, internet and phone last Aug. What a mistake. We've had nothing but problems...beginning within 1 hour of installation (had no phone and internet). The past two months have been HELL. Phone calls now drop almost with every call, internet access often drops after 1-2 minutes...my favorite (ha) issue is when I pick-up the handset to call out... and I GET A BUSY TONE! We've had techs out almost every 10days since April. They can't fix it! (they even had us take out a chunk of drywall in our garage to get to a "splitter" that had already been check and replaced last summer... he was sure that was the problem ...NOT! Now we're left with a hole in the wall.) We're going back to our local phone carrier next week!
Problem is worse early in the morning in after 5 pm. Have to come home at lunch and pay the bills as I can usually get 30 min of internet time in the middle of the day.
Michelle---don't go buy new phones. One tech unplugged our phones and left us with a Comcast portable phone...thinking it was a phone issue...NOT. Again, within an hour we had no phone and no internet.
ingress is the number one killer for VOIP and internet reliability. For example, you can hear the person on the line, but they can't hear you... that is really common if you have ingress on your line. something is back feeding from the home, it can be a bad tv back feeding, bad splitter, radioshack cabling and splitters, loose/ improper fittings, cable that has water damage, dog chews and/or a bad drop. Its kinda funny because i hear when speaking with customers, that they have nothing but trouble with Qwest, or Dish, or Direct or ADT or with Comcast, and its like well lets just take a look and see what we find. Basically you need a competent person to troubleshoot. i always leave my number with the customer because i feel how everything works at my house, it should also work the same at yours. Some tickets/troublecalls take awhile especially if i am the third tech there in 2 months, but some houses do need the special attention to detail. i am always shocked to read some of these comments people leave., sometimes when you arrive at a person's house, they tell you a horror story of their experience with my company, and i take it personally, and i am like, after i leave if you have any more troubles just call me.
We have successfully transitioned back to our previous phone carrier for phone and internet. There are no problems with dropped computer access or phone service. Interesting, when we started, the phone transfer occurred first. The internet was supposed to be cx'd on the same day, but was not. And interesting enough with the Comcast internet still working ....there was not one single incidence of interrupted service. Obvious to us now that the issue lies in the Comcast digital phone service... Too bad they couldn't figure that out. They lost a phone and internet customer.
I'm in the midwest and have had comcast internet and cable tv for a number of years. My problems began when I added Digital Voice. I also have dropped calls etc., and also now have poor internet and television service. Tech have told me they plan to monitor the whole system in the neighborhood since they can find no problem with the house. It's a newer house with excellent wiring. I took the time to write down when most problems occurr and it is obvious the the phone cutting out and tiling on the television happens during primetime viewing between 7pm and 11pm. They think it's too much noise on the main cable lines but I can't get them to call me back and let me know what they found. Frustrating!!!!!
I've had two problems with Comcast Digital Voice for about 2 years or more. Ever since we got it, we hear an occasional clicking that sounds like our phone is tapped. When people call, particularly if they call back quickly after hanging up, like if you're not sure you got the right number or you're trying to talk rather than leave a message, we get a FAX machine sound. Too loud to talk over. Everybody thinks it's a fax machine. It's BLOODY COMCAST PHONE!!! The last couple of months it has become intolerable, as the fax machine sound has become more frequent and now incoming calls frequent just sieze up. The phone stops ringing, but it does not go to the answering service. I'm leaving Comcast!
We began subscribing to Comcast Digital Voice in March and have had nothing but problems since. We began having the "I can hear the caller but they can't hear me, no dial tone" issues immediately. The service techs have been out here so many times and have never solved the problem. We never had this issue with Qwest, and plan to go back to their reliable service. Comcast does not take ownership of the issue, and tries repeatedly to charge us for their problematic technology.
I also was considering digital voice. Vonage doesn't work. So I thought I'd go back to Qwest. Then found out they don't want to be bothered porting my existing number over to them. Also, they missed two appt's in the same day to install the line and service. So I thought I'd try Digital Voice. Not after these comments. I doubt if there is a VoIP carrier out there that doesn't have problems.
I have had vonage then comcast digital voice and had nothing but problems with them. Dropped calls, fading in an out, trashed internet. They have been out here so many times that they have replaced the house wiring twice, splitters and bought a new GE phone. It has made no difference. I really don't want to go to ATT/SBC because SBC sucks. I had ATT before they were bought out and it was great no problems but I just don't have any faith in the SBC portion of th phone co.
I'm sure glad that I decided to do a little web research before signing up for Comcast digital voice. I hadn't bothered to do that with Vonage which could have saved us from making that mistake. Thanks for all your input. You saved us from making another stupid decision!
I have had nothing but trouble with digital voice. I am "glad" to find out that this residence doesn't have some oddball ideosyncratic problem. ...Numerous incidents with no dialtone. Couple of days ago, out almost the entire day. Problem with the other caller not being able to hear me while I can hear them. Busy signal when I pick up the phone. Feedback. Numerous service calls..yesterday three Comcast trucks here to "diagnose the neighborhood". Claimed they finally detected that it had "something to do with the neighbor" - like lines crossed. Said the problem would not recurr. Well, it did, last night. Now today, caller ID malfunctioning. I have had it!
165 Comments
I have had nothing but PROBLEMS with Comcast digital voice. Constant dropped calls, I can hear the caller but they can't hear me, no dial tone. The response from Comcast has been too ridiculous and maddening to discuss. Finally I was told that their modems are "incompatible" with both Uniden and GE phones. I have no idea if this is true. If anyone reading this is a Comcast employee and has any insight into the problem, feel free to respond. In the last of about 25 various conversations with Comcast supervisors, I was told that they were sorry I was not informed, but that I needed to go out and buy one of the following phones: Sony, Panasonic, and V-Tech. I refuse to spend more money on another new phone- which will likely result in them saying, "Oh, we also forgot to tell you that Sony, Panasonic and V-Tech are also incompatible with our modem...
PS has anyone in the Chicago area had Comcast issues as mentioned in my previous post? If so, any solutions? Thank you.
We bundled our cable, internet and phone last Aug. What a mistake. We've had nothing but problems...beginning within 1 hour of installation (had no phone and internet). The past two months have been HELL. Phone calls now drop almost with every call, internet access often drops after 1-2 minutes...my favorite (ha) issue is when I pick-up the handset to call out... and I GET A BUSY TONE! We've had techs out almost every 10days since April. They can't fix it! (they even had us take out a chunk of drywall in our garage to get to a "splitter" that had already been check and replaced last summer... he was sure that was the problem ...NOT! Now we're left with a hole in the wall.) We're going back to our local phone carrier next week!
Problem is worse early in the morning in after 5 pm. Have to come home at lunch and pay the bills as I can usually get 30 min of internet time in the middle of the day.
Michelle---don't go buy new phones. One tech unplugged our phones and left us with a Comcast portable phone...thinking it was a phone issue...NOT. Again, within an hour we had no phone and no internet.
ingress is the number one killer for VOIP and internet reliability. For example, you can hear the person on the line, but they can't hear you... that is really common if you have ingress on your line. something is back feeding from the home, it can be a bad tv back feeding, bad splitter, radioshack cabling and splitters, loose/ improper fittings, cable that has water damage, dog chews and/or a bad drop. Its kinda funny because i hear when speaking with customers, that they have nothing but trouble with Qwest, or Dish, or Direct or ADT or with Comcast, and its like well lets just take a look and see what we find. Basically you need a competent person to troubleshoot. i always leave my number with the customer because i feel how everything works at my house, it should also work the same at yours. Some tickets/troublecalls take awhile especially if i am the third tech there in 2 months, but some houses do need the special attention to detail. i am always shocked to read some of these comments people leave., sometimes when you arrive at a person's house, they tell you a horror story of their experience with my company, and i take it personally, and i am like, after i leave if you have any more troubles just call me.
We have successfully transitioned back to our previous phone carrier for phone and internet. There are no problems with dropped computer access or phone service. Interesting, when we started, the phone transfer occurred first. The internet was supposed to be cx'd on the same day, but was not. And interesting enough with the Comcast internet still working ....there was not one single incidence of interrupted service. Obvious to us now that the issue lies in the Comcast digital phone service... Too bad they couldn't figure that out. They lost a phone and internet customer.
I'm in the midwest and have had comcast internet and cable tv for a number of years. My problems began when I added Digital Voice. I also have dropped calls etc., and also now have poor internet and television service. Tech have told me they plan to monitor the whole system in the neighborhood since they can find no problem with the house. It's a newer house with excellent wiring. I took the time to write down when most problems occurr and it is obvious the the phone cutting out and tiling on the television happens during primetime viewing between 7pm and 11pm. They think it's too much noise on the main cable lines but I can't get them to call me back and let me know what they found. Frustrating!!!!!
I've had two problems with Comcast Digital Voice for about 2 years or more. Ever since we got it, we hear an occasional clicking that sounds like our phone is tapped. When people call, particularly if they call back quickly after hanging up, like if you're not sure you got the right number or you're trying to talk rather than leave a message, we get a FAX machine sound. Too loud to talk over. Everybody thinks it's a fax machine. It's BLOODY COMCAST PHONE!!! The last couple of months it has become intolerable, as the fax machine sound has become more frequent and now incoming calls frequent just sieze up. The phone stops ringing, but it does not go to the answering service. I'm leaving Comcast!
We began subscribing to Comcast Digital Voice in March and have had nothing but problems since. We began having the "I can hear the caller but they can't hear me, no dial tone" issues immediately. The service techs have been out here so many times and have never solved the problem. We never had this issue with Qwest, and plan to go back to their reliable service. Comcast does not take ownership of the issue, and tries repeatedly to charge us for their problematic technology.
I was going to swith to digital voice phone service by comcast in two days. since reading these remarks, i have changed my mind about switching. Bob
I also was considering digital voice. Vonage doesn't work. So I thought I'd go back to Qwest. Then found out they don't want to be bothered porting my existing number over to them. Also, they missed two appt's in the same day to install the line and service. So I thought I'd try Digital Voice. Not after these comments. I doubt if there is a VoIP carrier out there that doesn't have problems.
I have had vonage then comcast digital voice and had nothing but problems with them. Dropped calls, fading in an out, trashed internet. They have been out here so many times that they have replaced the house wiring twice, splitters and bought a new GE phone. It has made no difference. I really don't want to go to ATT/SBC because SBC sucks. I had ATT before they were bought out and it was great no problems but I just don't have any faith in the SBC portion of th phone co.
I'm sure glad that I decided to do a little web research before signing up for Comcast digital voice. I hadn't bothered to do that with Vonage which could have saved us from making that mistake. Thanks for all your input. You saved us from making another stupid decision!
I have had nothing but trouble with digital voice. I am "glad" to find out that this residence doesn't have some oddball ideosyncratic problem. ...Numerous incidents with no dialtone. Couple of days ago, out almost the entire day. Problem with the other caller not being able to hear me while I can hear them. Busy signal when I pick up the phone. Feedback. Numerous service calls..yesterday three Comcast trucks here to "diagnose the neighborhood". Claimed they finally detected that it had "something to do with the neighbor" - like lines crossed. Said the problem would not recurr. Well, it did, last night. Now today, caller ID malfunctioning. I have had it!